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    « Anatomy of an Error Message | Main | Geeking Out with the UX Book Club, Part 2 »

    January 08, 2013


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    Great insights.

    The "Value of Service Delivery" aspect resonates with me the most, and I feel like that is what's holding many potential cloud services back. At the same time, the context determines the user's value expectations.

    For example, when it comes to email, a fast, no frills inbox that one can access anywhere/anytime is most valuable, so Gmail et al. trump desktop clients in most cases.

    But for something like word processing and presentations, the range of features and the quality of the user experience is much more important — and so Google Docs still fails to be a viable alternative to Microsoft Office in my opinion.

    Looking forward to your next two posts!


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